On the 1st of August 2016 TVE Spanish TV started broadcasting in MPEG4 on Asiasat 5. TVE has changed their signal to HD and the old MPEG2 signal has stopped. The TVE service is now running in MPEG4 on Asiasat 5 on the below parameters:
Symbol Rate: 30000
You or your customers may be trying to use existing MPEG2 receivers for TVE but these will no longer work for this service. You need to purchase a new MPEG4 Receiver. Receivers like the Magix DVBS2-100 or the Star DVBS2-780FTA, the later has an RF modulator.